Getting What You Need: At Home, At Work & In The Community
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This powerful webinar is led by Ben Bosley and Brian Miller, two professionals in the field of conflict resolution. In this webinar, you’ll learn how the professionals respond to conflict to help people get what they need. You will also learn how to harness your creative potential for successful outcomes in conflict.
The core competencies that attendees of this webinar will acquire include:
- Learning about both the negative consequences of mishandled conflict and the positive opportunities of conflict when effectively responded to.
- Develop a basic understanding of human needs, and how they underlay all conflict.
- Learn about the mindset of cooperation vs. the mindset of violence.
- Learn about the five most common conflict styles and when they’re appropriate or inappropriate for solving conflict.
- Learn about each of the four stages of conflict to break the pattern of avoidance and confrontation.
- Develop an awareness of the four ways to respond to conflict to engage in it effectively.
- Develop an awareness of the three types of confirming behaviors that validate us and others.
- Learn about a four-part communication process for getting ones needs understood and fulfilled.
- Learn keys to effectively express one’s own feelings and needs.
- Learn keys to making requests, beyond demands.
- Learn how to differentiate positions from interests for better outcomes.
- Learn integrative strategies for win/win negotiations.
- Learn openers to start a conversation with anyone, at any time.
Contact Brian Today to purchase this webinar!
The Presenters:
Brian Miller is retired from the Vermont State Police after 28 years and held the rank of Lieutenant. During his career, he served as the commander of the crisis/hostage negotiation unit and commanded a major crimes unit. Mr. Miller’s last assignment with the State Police was the strategic planner. He is a graduate of the Federal Bureau of Investigations National Academy, holds a BA in criminal justice from Westfield State College with a minor in sociology, and has a Master of Science in Mediation & Applied Conflict Studies from Champlain College.
Ben Bosley draws on his range of academic and conflict resolution experience to develop trainings that help people transform their thinking to harness their creative potential of conflict. Ben holds a Bachelor’s degree in Business Administration from the University of Massachusetts, and a Master’s degree in Mediation & Applied Conflict Studies from Champlain College. Ben is the President of Pinnacle Resolutions, a mediation firm whose clients include families, businesses, and municipalities. Ben is a member of The New England Association of Conflict Resolution, and Vermont Businesses for Social Responsibility.
